Privacy Policy

Bright Lights Marketing (South West) Limited takes the protection of your privacy very seriously.  We will only use your personal information to deliver the services you have requested from us and to meet our legal responsibilities.

Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media complies with the Data Protection Act (DPA) 1998 and the EU General Data Protection Regulation (GDPR), which comes into force on the 25^th May 2018. GDPR will replace all data protection legislation in EU member states (including the UK’s DPA) without the need for further national legislation.

How do we collect information from you?

We obtain information about you when you engage us to deliver our services and/or when you use our website, for example, when you contact us about our services.

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage us to deliver.  The personal information we collect might include your name, address, telephone number, email address, your IP address, which pages you may have visited on our website, and when you accessed them.

How is your information used?

In general terms, as part of providing our agreed services we may use your information to:

• contact you by post, email or telephone
• understand your needs and how they may be met
• process financial transactions
• provide you with information on services that we think will be of benefit to you.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a contractual duty of confidentiality.

Third Party Service Providers working on our behalf

Other than in the ongoing maintenance of our website, where our hosting company will have knowledge of your IP address and which pages you’ve visited, we do not engage with any sub-contractors who will have access to your information.

How you can access and update your information

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information Bright Lights Marketing (South West) Limited holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Your data will be processed in our offices in the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

We do not guarantee that any email sent to us will be received or that the contents will remain private during transmission. If you are concerned about this please consider other means of communication. You are responsible for ensuring any electronic message or information you send to us is free from any virus or defect that may harm our systems in any way.

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

• you consider that we no longer require the information for the purposes for which it was obtained
• you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
• our use of your personal information is contrary to law or our other legal obligations

Bright Lights Marketing (South West) Limited website

You may visit our site without revealing any personal information. However, if you request specific information, provide feedback, participate in a marketing initiative or apply for a job online you will be disclosing personal data to us. This will be treated in accordance with the principles set out in the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), which comes into force on the 25^th May 2018.

Bright Lights Marketing (South West) Limited is committed to the protection of personal information supplied by users of this site.

Cookies: Our website uses cookies. A cookie is a small text file stored in your computer containing text data. We use cookies for certain functions to improve the usability of the website. These cookies do not contain any personal information about you. However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. Most web browsers allow some control of most cookies through the browser settings. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at www.allaboutcookies.org.  Please see our full cookie policy.

Analytics: Our website uses Google Analytics to help analyse how our visitors use the site. The tool uses cookies to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. A different cookie is used for each website, and visitors are not tracked across multiple sites. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information may then be used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Bright Lights Marketing (South West) Limited. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

 Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on our website at: www.brightligtsmarketing.com

This privacy notice was last updated on 22^nd May 2018.

Contact information

James Luscombe

Bright Lights Marketing (South West) Limited

34 Rolle Street
Exmouth, Devon
EX8 2SH

T: 01395 222984

E: info@brightlightsmarketing.com

Company number

07208092

VAT number

987538550

Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns