6th Aug – Web design, East Midlands, £180k turnover

Actively seeking change. He explained they’ve used the same firm for the past 8 years but the partner they used to deal with retired 9 months ago. Since then, the service has been terrible; they’re constantly having to chase the accountant to get simple things done and they’re not responsive. They don’t feel valued as a client and they’ve only just met the new partner who’s meant to be looking after them going forward, who he just didn’t click with.