13th Aug – Online Retailer, Surrey, £200k turnover

Quick to agree to a meeting. She explained that they’re having problems with their accountant; their annual accounts always seem to take an age to complete even though she provides them with the necessary info within a week of her year-end, and there are lots of little problems here and there that add up to a poor service overall. They’re not a proactive firm and given the positive direction of the business, they’d like to work with somebody who can help them going forward.